Shopping
After an order is placed, we'll send an order confirmation to your email immediately. If any mistakes were made in ordering, please contact us as soon as possible to rectify the situation. If you haven't received an email, please check your SPAM filter in your email first and then contact us.
- Contact email:info@candrala.com.
Please contact us immediately if you need to change or cancel your order. We process and ship orders quickly . Once the parcel has been processed and sent to the post office, we will be unable to make any changes.
- Contact email:info@candrala.com.
We always aim for make sure our customers love our products, but if you do need to return or exchange your order, we’re happy to help. Just email us directly and we’ll take you through the process.
Returns & Exchanges:
- 30-Day Policy: Unworn, undamaged items with original tags may be returned within 30 days of delivery.
Return Shipping Costs:
- Customers are responsible for return shipping fees unless the return is due to a defective item or our error.
How to Return:
- Log in to your account and submit a return request.
- Pack items securely and ship them to our warehouse.
- Refunds will be processed to your original payment method within 5-7 business days after inspection.
Exclusions: Final sale items (e.g., underwear, promotional products) cannot be returned.
- Contact email:info@candrala.com.
Shipping
We offer worldwide shipping.
Viewing Shipping Information on the Order Details Page
- Log in to your account:Visit the Shopify website, click the "Log in" or "My Account" button in the top - right corner of the page, and enter your account information to log in.
- Go to the order list: After logging in, there is usually an "Orders" or "My Orders" option on the account page.Click on it to go to the order list.
- Check shipping information: In the order list, find the corresponding order and click on the order number or the order to go to the order details page.There will be a "Shipping Information" or "Shipping Details" section on the order details page, which will show the shipping status of the order.
Viewing Shipping Information via Email Notifications
- Check the order confirmation email:After placing an order, we will send an order confirmation email to the email address you provided during checkout.It may contain some preliminary shipping information.
- Monitor the shipping notification email:When the order is shipped, we will send another shipping notification email to your email address.This email will include the tracking number and detailed shipping information, such as the courier company's name, tracking number, and a link to the courier company's official tracking website.
Contacting Our Customer Service to Check Shipping Information
- Contact us via official email, Instagram, or Facebook account: Inform us of your order number so that our customer service staff can query and provide you with an accurate shipping status.
- Contact email:info@candrala.com.
- Order Tracking: After placing your order, you can view real-time updates in your account. A tracking number will be provided via email once your package ships. Click the number to check delivery status.
- Processing Time: Orders are processed within 2-7business days. Delivery typically takes 7-15 business days.
If your package has not yet been shipped, please contact us as soon as possible.
- Contact email:info@candrala.com.
Other
You can contact us through our contact page! We will be happy to assist you.
- Contact email:info@candrala.com.